Student Services
Student Support Services
Our students enjoy excellent student support services provided by friendly staff. The ICM campus reception also serves as a Student Service Centre with our specialist staff to give you information and advice regarding admissions, enrolment, progression, deferment and completion of courses including:
- Payment of fees, other charges
- Processing of enrolments
- Refunds
- Enrolment and re-enrolment enquiries
- Processing of enrolments
- Student records, including assessment and course completion information
- Accepting student requests for documentations, Students Cards, letters, statement of results, etc.
- Processing credit transfers and RPL
- Receiving student’s complaints and appeals
- Processing deferment, suspension and student initiated cancellation of studies
Student Welfare Staff
For other matters, ICM has a dedicated team of student support staff and a student welfare officer to look after the student needs. Student may seek the following services:
- Information about transport, accommodation, public services, life in Melbourne.
- Career advice.
- Resume preparation
- Student extracurricular activities.
- Medical care and health insurance.
- Personal matter consultation.
- Rights and responsibilities of international students.
- General information and enquiries.
Critical incident or emergency
ICM has a designated staff member who ICM students can contact in case of a critical incident or emergency.
Contacts
Trushitha / Nisha
Abhinav Dhara
Students should contact Gabriella Ng or Abhinav Dhara. if you find yourself in critical incidents or emergencies, which include but are not limited to:
- Medical emergencies involving a student
- Critical illness of a student.
- Sexual Assault
- Mental Health Crisis
- Drug / Alcohol Overdose
- Campus Disturbance / Riot
- Fire / Explosion with Injuries or Significant Damage
- Natural Disasters (in Australia and overseas)
- Airplane Crashes
- International Hostage Situations/ Kidnappings
- National Emergencies
- Hate/Bias