Our students enjoy excellent student support services provided by friendly staff. The ICM campus reception also serves as a Student Service Centre with our specialist staff to give you information and advice regarding admissions, enrolment, progression, deferment and completion of courses including:

  • Payment of fees, other charges
  • Processing of enrolments
  • Refunds
  • Enrolment and re-enrolment enquiries
  • Processing of enrolments
  • Student records, including assessment and course completion information
  • Accepting student requests for documentations, Students Cards, letters, statement of results, etc.
  • Processing credit transfers and RPL
  • Receiving student’s complaints and appeals
  • Processing deferment, suspension and student initiated cancellation of studies


For other matters, ICM has a dedicated team of student support staff and a student welfare officer to look after the student needs. Student may seek the following services:

  • Information about transport, accommodation, public services, life in Melbourne.
  • Career advice.
  • Resume preparation
  • Student extracurricular activities.
  • Medical care and health insurance.
  • Personal matter consultation.
  • Rights and responsibilities of international students.
  • General information and enquiries.


ICM has a designated staff member who ICM students can contact in case of a critical incident or emergency.


1.  TRUSHITHA / NISHA :   +61396623344 2.  ABHINAV DHARA :   +61396623344

Students should contact Gabriella Ng or Abhinav Dhara. if you find yourself in critical incidents or emergencies, which include but are not limited to:

  • Medical emergencies involving a student
  • Critical illness of a student.
  • Sexual Assault
  • Mental Health Crisis
  • Drug / Alcohol Overdose
  • Campus Disturbance / Riot
  • Fire / Explosion with Injuries or Significant Damage
  • Natural Disasters (in Australia and overseas)
  • Airplane Crashes
  • International Hostage Situations/ Kidnappings
  • National Emergencies
  • Hate/Bias