Policy and ProceduresComplaints and Appeals Policy & Procedures Download Course Progress and Attendance Policy & Procedure (International Students) Download Critical Incident Policy & Procedures Download International Student Recruitment and Enrolment Policy and Procedure Download Course Credit Policy & Procedures Download Fees and Refunds Policy & Procedures Download Education Agent Policy & Procedures (International Students) Download Course Transfer Policy & Procedure (International Students) Download Deferral, Suspension and Cancellation Policy & Procedures (International Students) Download Training and Assessment Policy & Procedures Download ICM Marketing and Advertising Policy Download Quality Assurance Policy & Procedures Download AQF Certification policy Download Skilled Trainers and Assessors Policy & Procedure Download Quick Links General inquiry Courses Course Intake Dates How to apply Student services Student Prospectus Student Forms LLN Test Locate us Gallery ICM Agents List Contact